Open Parcel Policy
Open Parcel Policy (پہلے چیک کرو پھر پے کرو)
At GreyMart Official, we believe in 100% transparency. You have the full right to open and inspect your parcel before making cash payment to the courier rider.
1. Receive Parcel
Rider brings your order to your doorstep anywhere in Pakistan.
2. Open & Inspect First
Open flyer in rider's presence & confirm item matches what you ordered.
3. Pay After Satisfaction
Pay Cash on Delivery only after you are completely satisfied.
Urdu Notice for Courier / Rider:
رائڈر کو ہدایت: برائے مہربانی کسٹمر کو پارسل تسلی سے کھول کر چیک کرنے کی اجازت دیں، اور چیک کروانے کے بعد ہی کیش وصول کریں۔ کسٹمر کی مکمل تسلی ہماری اولین ترجیح ہے۔
Frequently Asked Questions
What if the courier rider refuses to let me open the package?
If any courier rider hesitates, simply call our support helpline immediately at +92 312 4444210 or WhatsApp us. Our support agent will speak to the rider on call and instruct them directly.
What if the product is broken or incorrect?
You can refuse the parcel on the spot without paying a single rupee, or receive a free priority replacement dispatch within 24 hours.