Terms and Conditions

Welcome to GreyMart Official! Thanks for using our store (www.greymartofficial.com). We are a trusted online supermarket delivering verified products across Pakistan. Please read these Terms and Conditions carefully before browsing or placing an order.

Agreement to Terms

By accessing our Site or placing an order, you agree to be legally bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue browsing our store.

Your Responsibilities as a Customer

• Providing complete and accurate information (Full Name, active WhatsApp/mobile number, and complete delivery address with street and house number).
• Ensuring an authorized person is available at the delivery destination to receive the parcel and make payment.
• Using the store solely for personal and lawful individual purchases.

Prices & Currency

All product prices, delivery charges, and fees are displayed in Pakistani Rupees (PKR). Prices are transparent with no hidden taxes added at checkout.

Order Acceptance & Open Parcel Verification

An automated order confirmation receipt does not constitute final acceptance. GreyMart reserves the right to contact the purchaser via phone or WhatsApp to verify order details before parcel dispatch.

Open Parcel Policy: For complete peace of mind, customers may verify parcel contents in front of the courier rider before paying Cash on Delivery.

Governing Law

These Terms and Conditions shall be governed by, and construed in accordance with, the laws of the Islamic Republic of Pakistan.