Return & Refund Policy

Return & Refund Policy

At GreyMart Official, your satisfaction is our top priority. We offer a simple, hassle-free 7-Day Easy Return & Replacement Guarantee.

💡 7-Day Checking Warranty:

Inspect your items thoroughly upon delivery. If anything is broken, defective, or incorrect, we provide a replacement free of additional delivery costs.

Eligibility Criteria

  • Claims must be submitted within 7 days of parcel delivery.
  • Item must be in its original packaging with all included cords, accessories, manuals, and protective wrapping.
  • Personal hygiene and grooming items cannot be returned once used, except for electrical/motor defects upon initial unboxing.
  • Products physically broken or damaged due to improper handling or electrical voltage surges are not covered.

Replacement & Refund Timelines

  • Replacements: Dispatched immediately upon return confirmation without extra delivery charges.
  • Refunds: If a refund is agreed, the amount is sent via JazzCash, EasyPaisa, or Direct Bank Transfer within 3 to 5 business days.

How to Initiate a Claim

Contact our customer support team with your Order ID and photos/videos of the issue:
Email: greymarthelp@gmail.com
WhatsApp: Message Support on WhatsApp